From Farm to Market — Premium Produce for All • Wholesale and Retail • Freshness You Can Trust
Refund Policy
Introduction
We are committed to providing the highest quality products and ensuring our customers are satisfied with their purchase. If for any reason you are not completely satisfied with your order, we’re here to help.
Eligibility for Refunds
Fresh Produce: Due to the perishable nature of our products, we are unable to offer refunds on fruits, vegetables, or other fresh items unless the item is damaged or spoiled upon arrival.
Non-Perishable Items: For non-perishable items such as nuts, seeds, sauces, and dried goods, you may request a refund within 7 days of receiving the order, provided the items are unopened and in their original condition.
How to Request a Refund
To request a refund, please contact our customer service team at info@fashionfruits.gr within 7 days of receiving your order. Please include the following information in your request:
Order number
Description of the issue (damaged, spoiled, or incorrect items)
Photos (if applicable)
Processing a Refund
Once your refund request is approved, we will process the refund to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you prefer an exchange instead of a refund, please contact us and we will arrange for the exchange of any damaged or incorrect items.
Shipping Costs
Refunds do not include the cost of shipping unless the return is due to an error on our part (such as delivering the wrong or damaged items). In cases of incorrect or damaged products, we will cover the cost of return shipping.
Final Sale Items
Certain items may be marked as final sale and are not eligible for returns or refunds. These will be clearly indicated on the product page at the time of purchase.
Contact Us
If you have any questions or need assistance with your refund request, please feel free to contact our customer service team at [insert email or phone number].
Thank you for shopping with Fashion Fruits Ltd. Your satisfaction is our priority!